Return Policy

At TheTurnOnShop.com, we want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we offer a simple and hassle-free return process. Please review our return policy below:

Returns Eligibility:

  • Items must be returned within 30 days of the delivery date.
  • The product must be in new, unused condition, with all original packaging, tags, and accessories included.
  • Final sale items, personalized items, and gift cards are non-returnable and cannot be refunded or exchanged.
  • To complete your return, we require a receipt or proof of purchase.

How to Initiate a Return:

  1. Contact our customer service team at info@theturnonshop.com or through the contact form on our website.
  2. Provide your order number and details about the product you'd like to return.
  3. Our team will respond within 1-2 business days with return instructions and a Return Merchandise Authorization (RMA) number.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or you received the wrong item. In such cases, we will provide a prepaid return label.
  • We recommend using a trackable shipping method to ensure your return is received.

Refunds:

  • Once we receive your return and inspect the item, we will notify you by email and process your refund within 7-10 business days.
  • Refunds will be applied to your original method of payment.
  • Please note that original shipping fees are non-refundable.

Exchanges:

If you wish to exchange an item for a different size, color, or model, please initiate the return process as described above and place a new order for the desired item. Once your returned item is received and inspected, your refund will be processed.

Damaged or Defective Items:

If your product arrived damaged or defective, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or issue a full refund at no extra cost to you.

Late or Missing Refunds:

If you haven’t received a refund within the specified time frame, please check your bank account and contact your credit card company as it may take additional time for your refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at info@theturnonshop.com.

Thank you for shopping with The Turn On Shop! If you have any questions about our return policy, don’t hesitate to reach out to our customer service team.